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ScriptLogic DA Password Self-Service |
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SUMMARY
Desktop Authority® Password Self-Service™ provides an easy-to-use, robust system for allowing users to reset their own forgotten passwords or locked accounts, eliminating the biggest source of help desk calls. The flexible, policy driven system allows administrators to define the type and number of questions that must be answered, and to tailor the requirements to the department or group.
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Features & Benefits
| Features |  | Benefits | | Quick, easy password resets | | Web interface lets users manage their own passwords, while adhering to password policies | | Seamless Windows integration | Adds a “Forgot your password?” button to the login screens for Windows 2000, Windows XP and Windows Vista | | Flexible password policies | Go beyond Active Directory policies with OU-specific and Group-specific password policies | | Flexible user identification | Users can identify themselves with login ID, first and last name, or email address | | Strong user authentication | | Define the challenge questions and how many users must answer based on personal profiles | | Email Integration | | Send email notifications to users and designated administrators when passwords are reset | | Comprehensive reporting | | Centralized reporting show password management activity throughout the organization |
| Productive | Increase user productivity and reduce help desk workload by letting users manage their own password resets | | Flexible | You can define the secret questions, the password policy, and the number of questions the user must answer to reset a password | | Proactive | Several mechanisms encourage the user to sign up and manage their passwords, putting an end to the expensive help desk calls | | Secure | Define per-group and per-OU password policies. Know that communication is protected and data encrypted with a variety of robust protocols. |
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Analysts estimate that 40% to 60% of all help desk calls are password related. Allowing users to reset their own passwords can reduce this volume by over one-third. Desktop Authority Password Self-Service provides a powerful, easy-to-use portal for users to manage their own passwords, while maintaining password policies. Desktop Authority Password Self-Service integrates with the login screen for Windows desktops (including Windows Vista), letting users reset forgotten passwords without a help desk call.
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