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ScriptLogic BridgeTrak
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ScriptLogic BridgeTrak
Version
Operating Systems
Windows XP (SP 2)
Windows Server 2000
Windows Server 2003
Windows Vista
ScriptLogic Corporation

ScriptLogic BridgeTrak
SUMMARY

Help Desks, call centers, and technical support departments will find that BridgeTrak for Windows offers a variety of issue management features for both users and managers.
Overview

BridgeTrak Suite is an effective and affordable help desk software and call tracking / customer service / trouble ticket tracking / issue management solution ...

for delivering effective customer service and product support from your help desk or support department. A variety of industries from around the globe have employed this help desk software and tracking application to effectively increase levels of support, eliminate communication bottlenecks and stop problems from falling through the cracks.

Even the press has noticed the "outstanding feature to price ratio" of this effective help desk software that has been helping businesses for over 10 years!

Features

 * BridgeTrak for Windows Offers...
help desks, call centers, IT departments, and technical support personnel the means to effectively manage problems and eliminate communication bottlenecks. BridgeTrak help desk software has a familiar windows interface that is intuitive and user friendly.

* Help Desk Software Features Include...

  • Easy Issue Entry - Work flow features and auto-fill functionality speed data entry. Relate issues to one another. Spell check capability.
  • Customized Issue Display - Customize the issue form to include required fields, custom fields (drag and drop into position on the custom fields screen), and re-sort and hide tabbed windows.
  • More Organization Options - View important issues at all times with the Status Bar. File Attachments keep files attached to issues for easy retrieval.
  • Issue Resolution Tools - Knowledge Base stores known problems and resolutions. Query through issue data to get to information fast.

* Attain Management Objectives With...

  • Reporting Tools - Multiple standard reports help you summarize, analyze, and classify issue information. Launch a custom report built using Crystal ReportsTM (version 10 or greater) from within the BridgeTrak interface.
  • Issue Management - Create an unlimited number of database queries to view related issues. View issues by any tracking field ..Customer, Priority, Status, Assigned To, etc.
  • Skills Based Assignment - Assign issues to individual or groups with the most experience or with specific experience.
  • Product / Contract Manager - Issue requests can be tied to the Products that you sell and support or Support Contracts owned by your customers.
  • Asset Manager - Enter and track assets, and track assets to issues.
  • Knowledge Collection - Easily turn Issues into Knowledge Base articles. Make Knowledge Base information available for Private use (tied to login ID's) or for Public Use. Even share articles through expansion modules like BridgeAccess or email them directly to customers.

View screen shots to see just how intuitive BridgeTrak for Windows really is! Why is BridgeTrak Suite so popular?

* Technically Speaking, BridgeTrak for Windows...

is a scalable, client-server application for Windows 2000/XP/2003 server. Review the system requirements for BridgeTrak for Windows help desk software. This help desk software ships with a Microsoft Access® 2000 database file and can also be used with a SQL Server or SQL Server Express database.

* Ready to try it?

Experience the BridgeTrak Suite effective help desk software solution first hand. Download the product now! Or, schedule a live, guided tour of BridgeTrak for Windows (you will be taken to the ScriptLogic website). You only need a phone and internet connection for this half-hour product tour!