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SUMMARY
As your organization tightens security with more stringent and complex password policies, your users struggle to remember their growing collection of ever-changing credentials – without writing them down on a sticky note or calling for help. NetPro’s SelfServiceADmin is a secure Web portal that streamlines Active Directory password administration. Users log in to reset their own passwords and unlock their accounts against a built-in library of challenge questions. You get immediate alerts indicating whether or not it worked. And stay focused on other, more critical tasks.
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Key Features & Benefits
Enables self-service password resets and account unlocks from a secure web portal. Provides a built-in library of challenge questions. Features flexible challenge and response policies for domains. Offers flexible domain and user profiles. Integrates detailed audit logs of all user and administrator activities. Provides immediate notification for successful or unsuccessful events. Streamlines the creation of registered user reports. Includes powerful user and administrator portals. Supports GINA & Vista iCredentials Provider.
• Self-Service Identity Management:
Save administration time and eliminate costly helpdesk calls by allowing users to manage and update their own information within the directory.
• Web-Based Corporate White Pages:
Simplify internal collaboration and communication with a webbased contact directory that allows employees to quickly locate personnel contact information.
• Activity Notification Email Alerts:
Drive organization-wide security and protect employee privacy with real-time email notifications that alert users if and when their profile has experienced activity.
• Simplified Data Management:
Alleviate storage requirements and simplify account administration with the ability to quickly remove user profiles for accounts no longer in AD and purge surplus audit data.
• Optional Answer Masking:
Tighten security by providing administrators with the option to enforce account answer masking or leave it as a user option.
• User Portal Customization:
Instill employee trust in the use of the SelfServiceADmin user portal through the ability to customize the physical appearance of corporate password and account portals with organizational branding and graphic elements.
Reduces help desk costs associated with unlocking and resetting user passwords in Active Directory. Frees up expensive IT resources for more vital task. Drives user productivity through self-service password resets and account unlocks. Allows for the effective implementation of more stringent password policies. Maintains employee privacy, ensuring that personal data remains secure, safe and private. Brings best practice automation into your environment. Drives regulatory compliance and reduces costs through comprehensive auditing and reporting
Experts say more than 30% of help desk requests pertain to password issues, costing between £20-£40 per call. Factor in new employees, complex corporate guidelines, and mounting regulatory requirements, and password management can completely overwhelm your help desk team. With SelfServiceADmin, you can dramatically reduce help desk workload and drive user productivity by quickly restoring user access to business resources and improving everyone’s overall satisfaction – all while maintaining corporate data security standards. SelfServiceADmin provides effortless 24x7 support so you can keep your help desk focused on more mission-critical issues and ensure employee privacy.
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